Toshiba breaks new ground by managing warranties online

Published:  08 June, 2017

Toshiba, warranty, air conditioning

Toshiba has developed an online commissioning and warranty system for air-conditioning installations which will deliver significant cost and time benefits to end users, installers and service companies. It is administered by Toshiba, and customers and installers can log onto the system from a smart phone, tablet or PC to access comprehensive data on installed equipment at individual plant or building level right up to a national estate.

The system also gives end users instant access to key F-Gas charge data for their installed plant and equipment.

Toshiba’s Vince Rodgers explains, ‘The online system provides a powerful new way of managing and implementing claims and sourcing and ordering any related spare parts required.

‘Managing warranties is a complex business, due to the need for accurate and timely information in order to respond quickly, particularly when buildings require immediate attention to keep them operating.

‘The new system brings all the relevant data together in one place, instantly accessible by all key parties to enable a quick and right-first-time solution to resolve problems quickly and effectively.’

David Dunn, director and general manager (pictured), says, ‘It is not rocket science, but maintaining accurate records and making them available to the people who need them, when they need them, is absolutely essential to an effective warranty claims system.’

For more information on this story, click here: June 2017, 82

comments powered by Disqus

Search

Welcome

Welcome to Modern Building Services Online, the web edition of Modern Building Services (MBS) journal and the UK's most popular Building Services engineering site. Modern Building Services covers the entire Building Services Engineering industry. This site contains archived content from the journal, plus web-specific content.

When you go to our digital edition, you can also access the archive of digital editions.
August 2017: DIGITAL EDITION
ARCHIVE OF DIGITAL EDITIONS

Modern Building services has a group
on Linkedin - join us!

Construction Week

Show

Jobs

  • Field Sales Executive

    Successful professional technical salesperson required to sell to consultants and contractors. Unique opportunity to sell ultra-low energy, patented technology, ventilation products from a UK manufacturer. ...

  • Property Surveyor

    Property Surveyor/ Building Service Surveyor needed to work within the Technical Services team for the management of water hygiene/ legionella risk within DCC's property portfolio. We are looking for an experienced and dynamic team member to join our T......

more jobs »

Poll

"Is the Building Services industry lagging behind in the implementation of BIM?"



Calendar