Toshiba breaks new ground by managing warranties online

Published:  08 June, 2017

Toshiba, warranty, air conditioning

Toshiba has developed an online commissioning and warranty system for air-conditioning installations which will deliver significant cost and time benefits to end users, installers and service companies. It is administered by Toshiba, and customers and installers can log onto the system from a smart phone, tablet or PC to access comprehensive data on installed equipment at individual plant or building level right up to a national estate.

The system also gives end users instant access to key F-Gas charge data for their installed plant and equipment.

Toshiba’s Vince Rodgers explains, ‘The online system provides a powerful new way of managing and implementing claims and sourcing and ordering any related spare parts required.

‘Managing warranties is a complex business, due to the need for accurate and timely information in order to respond quickly, particularly when buildings require immediate attention to keep them operating.

‘The new system brings all the relevant data together in one place, instantly accessible by all key parties to enable a quick and right-first-time solution to resolve problems quickly and effectively.’

David Dunn, director and general manager (pictured), says, ‘It is not rocket science, but maintaining accurate records and making them available to the people who need them, when they need them, is absolutely essential to an effective warranty claims system.’

For more information on this story, click here: June 2017, 82

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