Rinnai’s ‘Red-hot’ service team
Rinnai, which specialises in continuous-flow hot water without a storage tank, has set up to team to provide fast responses to customers’ requests. The ‘Red-hot’ team comprises eight key individuals from all parts of the company’s operations. The service is a total process aimed at ensuring customers receive the most efficient fuss-free and unobtrusive service.
Chris Goggin, associate director operations, says, ‘We have selected the team for its skill set — covering sales, order procedures, delivery and collection, technical support and after-sales service.’