iPads double productivity of Cool-Therm service engineers

Cool-Therm has made its service operation paperless and dramatically speeded up service reporting by issuing all its air-conditioning and refrigeration field engineers with iPads. The move has also improved communication across the business. Managing director Ken Strong says, ‘Our efficiency has been doubled as a result. In addition, the quality of field and service reports is now outstanding. Our previous system used manual written reports, which were laborious to compile and lacked any personal touch.’

The initiative began in the Wales office, and the results were so impressive that the company invested in iPads for all its engineers at its offices in Bristol and Reading. Ken Stone explains, ‘The iPads are quick to use and enable engineers to file a report and get electronic sign-off from the client on site — completing all formalities in real time.’

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