The Customer is always right

Published:  01 November, 2018


A phrase now truer than ever as the digital age has empowered every consumer to review their experience at every shop, café, and restaurant. These positive or negative reviews may have the ability to make or break a business. This does however raise standards for business owners as they compete to increase customer satisfaction. Now, this culture of improved customer service is spreading to other industries including commercial and residential building landlords.

It should come as little surprise that comfort in your workplace or home is one of the key factors determining tenant satisfaction. Most of us are lucky enough to live and work in climate controlled environments. To most users, the ideal climate control system offers comfort, reliability and intuitive control.

While the performance of LG’s inverter-powered HVAC solutions is well known, many are unaware that the entire system was designed from the ground up to prioritise end-users. This puts the full potential of the LG VRF MULTI V 5 system fully in the user’s control, allowing them to modify any environment for maximum comfort quickly and easily.

Partly due to the innovative Dual Sensing Control which allows LG’s advanced Ultimate Inverter Compressor to operate as efficiently and effectively as possible - harnessing the full potential of this advanced hardware results in stable temperature control, that can be rapidly fine-tuned to meet the exact specifications of each individual user. At the same time; Dual Sensing Control manages and maintains to offer optimal user comfort based on both temperature and humidity.

This performance means very little without the proper control interface. Many advanced solutions are unable to reconcile the complexity of their systems with the straightforward and intuitive control schemes that allow users to experience their full range of benefits. In contrast, the MULTI V 5 boasts a new standard individual control that offers simplified user-friendly interface, providing climate and air quality updates. An advanced Auto Changeover feature can be used to manage room temperature by automatically alternating between heating and cooling modes to maintaine the room temperature within a set range. This precise control can be further extended to expand the temperature range whenever the room is unoccupied. Instead of turning the system completely off, this refined control prevents room temperature from becoming too high or too low, guaranteeing a comfortable indoor environment the moment the room is reoccupied.

This same control also provides easy access to relevant data such as indoor temperature and humidity while allowing users to check system cleanliness as well as monitor energy consumption in real time. This vastly improves energy management, with the accumulated running time report helping users evaluate operational patterns and discover the factors behind energy waste.

When not in use, the screen can be used to display the latest operational figures, ensuring that users are always up to date on the finer working of their climate control solutions. The improved consumer power of recent years can be traced to both increased connectivity and easier access to information. The MULTI V 5’s control panel places both of these at the user’s fingertips, ushering in a new era in user-centric solutions.

LG has always been dedicated to customer service, and the MULTI V 5 is a testament to its technical leadership. Its impressive combination of cutting-edge technology and intuitive controls allows the MULTI V 5 to deliver the climate control that today’s users demand. By prioritising end-users and placing an emphasis on accessible performance, LG is redefining customer service in an industry that typically deals in B2B transaction

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For more information on this story, click here: November 2018, 07

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