Simmtronic boosts customer service

23 August, 2006

Dedicated teams for managing lighting-control projects, maintenance and small works have been set up by Simmtronic to enhance customer-service provision.

Lighting-control specialist Simmtronic has considerably enhanced its commissioning and maintenance services for lighting projects with a restructuring of its engineering operations. Three senior engineers have been give full project responsibilities, the team of commissioning engineers has been expanded, and multi-level maintenance contracts have been introduced. A new small-works department is dedicated to ensuring that existing lighting-control schemes are updated quickly in response to building churns and changes. Each new project will be allocated to a senior engineer to oversee production, supply logistics and final commissioning. After installation, Simmtronic offers users of is SPECS3 systems a standard maintenance agreement with bi-annual visits and a 48-hour call-out response. A more comprehensive service is also offered, and contracts can be specially tailored. The small-works department has the role of updating lighting-control schemes quickly. Prompt response to such after-sales requirements has been identified as an important factor in high customer-satisfaction ratings.

Related links:

Four new appointments at BCIA

THE Building Controls Industry Association (BCIA) has appointed a new Vice-President and three new additions to its Management Committee.

Engineering services alliance welcomes retentions reporting legislation

Engineering services alliance Actuate UK has warmly welcomed the new secondary legislation which will require reporting of cash retentions held by the large construction companies under the Reporting Regulations.

Calendar

Submit event

Tweets by MBS_magazine