Mowlem maintains New Look

16 January, 2005

A 3-year maintenance contract for the 520 stores in the UK and Ireland of fashion retailer New Look has been awarded to Mowlem Technical Services. Reactive calls are managed by the customer service centre of MTS. The company also manages specialist sub-contractors and its directly employed technicians carrying out mechanical, electrical and building-fabric maintenance at the New Look stores. The key account manager is Chris Murray, who is supported by a team of customer-services operators and administrators. Neil Painter, maintenance-services manager for New Look, ‘We were impressed with Mowlem’s investment in technology, which will allow us access to Job Tracker via hand-held PDAs so we can actively monitor jobs, as well as their management-information systems and 24-hour helpdesk.’

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