FM contractor stimulates partnership initiative
George S. Hall recently joined forces with business school Ashridge to create a new team partnering initiative. Aimed at pushing back customer-service boundaries in the facilities-management market, the 3-day event was held with key clients at Amhuinnsuidhe Castle in the Western Isles. Team partnering is designed to develop strong business relationships between client and FM account-management teams. The aim is to take people away from the normal work environment, focus on specific business requirements and create customer-service solutions by consensus. Wayne Hellewell of participating client JD Williams comments, ‘Genuine team partnering is a striking step forward for the FM industry, which is traditionally based on adversarial client/contractor relationships.’ Ian Scarr Hall, GSH’s group president, says, ‘We believe team partnering is an integral part of the overall project and are committed to continuing this successful process in the future.’
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