Improving performance of contractors marred by late completions
The performance of M&E contractors is continuing to improve, according to the latest set of Key Performance Indicators published by BSRIA. This is the fifth set of KPIs. There are 10 headline indicators, of which eight have improved since last year, with seven showing a continuous improvement over the past five years. Gerry Samuelsson-Brown of BSRIA explains, ‘There is a lot of good news in this latest collection, but there are still some key areas for improvement. ‘For example, 53% of the projects analysed were completed late. Admittedly, the extent of client variations made to the contract does make a difference. Where there were major variations to contracts, 63% of projects were late, compared with 47% where there were no, or minor, variations. Nonetheless, predictability of time has shown little improvement over the last five years. Time is money, and this is an area that must improve.’ In contrast, satisfaction with design has improved by 60% over the last five years, and by 56% over the last two years alone. The productivity of contractors was level from last year to this years, but running at nearly double the level being achieved five years ago.
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