Toshiba’s warranty scheme is based on installer training and competence

Toshiba, air conditioning, VRF, warranty

Toshiba Air Conditioning has introduced a warranty scheme that is based on installer skills and competence. David Dunn, director and general manager, explains, ‘The industry’s approach to warranty cover has traditionally been based on how much a customer spends with the manufacturer. This is unhelpful and illogical, as in practical terms what matters for warranty purposes is the technical proficiency of the installer and how competent they are in carrying out installation, commissioning and on-going servicing of the equipment.’

The new Toshiba scheme gives weight to the level of technical training and competence of installers, translating this into a commensurate level of warranty cover.

There are three levels of cover. The highest is a 7-year enhanced warranty. It requires installers to be F-gas registered, have successfully completed three relevant Toshiba training courseds, and file commissioning and maintenance reports for a project online.

Thee is also 7-year standard cover and standard 5-year warranty cover.

For more information on this story, click here: May 2016, 163
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