Toshiba’s warranty scheme is based on installer training and competence

Toshiba, air conditioning, VRF, warranty

Toshiba Air Conditioning has introduced a warranty scheme that is based on installer skills and competence. David Dunn, director and general manager, explains, ‘The industry’s approach to warranty cover has traditionally been based on how much a customer spends with the manufacturer. This is unhelpful and illogical, as in practical terms what matters for warranty purposes is the technical proficiency of the installer and how competent they are in carrying out installation, commissioning and on-going servicing of the equipment.’

The new Toshiba scheme gives weight to the level of technical training and competence of installers, translating this into a commensurate level of warranty cover.

There are three levels of cover. The highest is a 7-year enhanced warranty. It requires installers to be F-gas registered, have successfully completed three relevant Toshiba training courseds, and file commissioning and maintenance reports for a project online.

Thee is also 7-year standard cover and standard 5-year warranty cover.

For more information on this story, click here: May 2016, 163
Related links:
Related articles:



modbs tv logo

Grenfell is the building industry's Piper Alpha says CIBSE

The recent passage of the Building Safety Act is a welcome recognition of the fact that making safe buildings is a highly skilled operation says the Chartered Institution of Building Services Engineers, endorsing the need for more effective regulation and a profound change in culture.

Underlying project-starts uptick indicates gradual recovery, Glenigan data suggests

  • 13% rise in detailed planning approvals against the preceding three months
  • 18% decline in main contract awards against the previous year
  • 9% increase in underlying starts during the three months to May

Glenigan has released the June 2022 edition of its Construction Review.