Nortek rationalises service operation
Nortek has amalgamated the service operations for AmbiRad, Reznor, Benson, Nordair Niche and Airbloc branded products to create a unified improvement of its service. The merging will dramatically improve response times by having engineers covering all areas of the UK reporting to one internal service team managing all enquiries.
The department consists of a large group of Gas Safe ACS/OFTEC-registered field agents located throughout the UK and supported by an internal service control team.
Graham Fage, Nortek’s service manager, said, ‘This is a worthy project to help the department and the business develop within the ever-growing industry and benefit customers’ after-care needs.’