Daikin UK presents customer-service initiatives and recycling at first national conference
Informed customers — over 600 people were at Daikin UK’s first-ever industry conference at Wembley last month.
Daikin’s commitment to the UK was emphasised by Peter Verkempynck, deputy managing director in the UK, to over 600 guests at Daikin UK’s industry conference at the new Wembley Stadium last month. They included customer’s from the company’s D1 network, consultants, specifiers and end users. He explained, ‘The UK is an extremely important strategic market for Daikin. Our belief that there are sill significant growth opportunities available is the basis on which our ambitious plans have been formed.’ The conference was called to communicate the essential differences and inform customers of some notable industry firsts. Peter Verkempynck said, ‘This conference was specifically designed to highlight Daikin’s commitment to “Making the difference” [the theme of the event] to our customers’ business, especially how, by working together, we can develop mutually beneficially relationship where all parties can grow and build their businesses.’ Following extensive research among customers, Daikin UK announced major service improvements. Along with major enhancements to after-sales service, Daikin has introduced a new no-fuss warranty procedure, which saves time by enabling customers to process claims directly over the telephone, and a premium delivery service, which provides customers with delivery solutions to even the most difficult of sites. Daikin also unveiled what is claimed to be the industry’s first recycling service by an air-conditioning manaufacturer; it is now available to customers purchasing replacement equipment. Among new products presented were VRV III heat recovery, which will become available in the second part of this year. Extensive design changes will enhance comfort and increase the efficiency of operation by 25%. The Round Flow Cassette, with 360* air distribution for draught-free and even temperature distribution, was also introduced. The Altherma heat-pump system for space heating and domestic hot water was also presented, as was the Conveni-pack air-conditioning and refrigeration solution for convenience stores.