Customer service leads to reappointment of Chubb Fire at National Media Museum

Following a period of dissatisfaction with a previous service provider, Chubb Fire has been reappointed to service the extensive fire-safety system of the National Media Museum in Bradford.
Chubb Fire is now responsible for servicing the extensive fire-safety system of the most popular museum outside of London — the National Media Museum in Bradford, which draws over 735 000 visitors a year. The appointment follows a period of dissatisfaction with another company that took over the work from Chubb Fire. Elisha Davis of the museum’s estates department says, ‘After working with Chubb Fire for six years, we had come to enjoy a high level of customer services and therefore had high expectations for the incoming service provider. When these weren’t met, we got back in touch with Paul Holgate from Chubb Fire, who had previously looked after our account.’ The reappointment of Chubb includes servicing extinguishers, the dry riser and ancillary fire-fighting equipment. Among particular problems at this museum is that galleries are regularly refurbished to introduce new collections, so fire-fighting equipment has to be moved — so Paul Holgate’s experience and knowledge of the site is particularly beneficial.
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